Booking and Cancellation Policy

Booking and Cancellation Policy

Our goal is to provide a service of the highest quality with short waiting times, giving you access to treatment at the right time. You will be aware that we are a busy clinic and appointments are often in high demand. We politely request that you give us at least 24 hours’ notice for appointment rescheduling and cancellation in order to allow another client to have treatment sooner.  All cancellations will incur a £7.50 administration charge.

If you do not attend, or cancel, a pre- booked appointment with less than 24 hours’ notice, we reserve the right to charge you 100% of the appointment fee. If you are insured, this fee cannot be charged to your insurance company.

The Health Suite understands that things crop up in life that are unexpected. While we are truly sympathetic, The Health Suite cannot absorb the financial responsibility of last minute cancellations or missed appointments. In fairness to all clients, this policy is in effect regardless of the reason for the cancellation.

If you arrive late to your appointment, it is at the discretion of the practitioner to decide whether they have enough time to see you and still provide an optimal service. If they decide they are unable to see you, you will be charged 100% of the appointment fee.

It is important that you provide any medical history asked of you. The Health Suite will not be liable for any damage caused as a result of your withholding information or from failure to follow recommendations made by your practitioner

Any vaccination or medication already administered cannot be refunded.


Full advance payment for a course will be required to secure a place. If you do not attend your class, it will be at the discretion of the practitioner to allow you to make up the missed session.

In the case of early retirement or failure to attend the full course once confirmation of a place has been given by The Health Suite and accepted by the participant, all previously paid fees are non-refundable. However, at the absolute discretion of The Health Suite, provided that two weeks written notice prior to the commencement of the course has been given, a pro-rata refund may be considered for one to one sessions. Failure to provide this notice will result in you being charged as if you have attended the session as part of the course.

Direct Debit

Direct Debit payees should note that if you cancel at any time, you agree that you will remain liable for any outstanding amounts up to and including the cost of the course you are currently attending.

We would like to remind you not to cancel your Direct Debit without informing us first and request a minimum of 14 days’ notice to cancel a Direct Debit. Please note if this is done too close to the collection date, we are charged a penalty for your cancellation and we regret that this charge will be passed on to you.